FAQs

Technical Support

For scheduled TTVN videoconferences, call TTVN Operations at (979) 862-2241.

How do I get assistance with a recording of a live video stream?

For assistance with a recording of a live video stream, call TTVN Scheduling at (979) 862-2240 or contact TTVN .

Virtually all TTVN-supported videoconferences connect 30 minutes prior to the scheduled start time of the meeting or class. This 30-minute test period can be used to check audio and video quality between videoconference sites.

The TTVN staff highly recommends that local videoconference contacts or participants take advantage of the 30-minute test period to assure the quality of the videoconference before the scheduled start time of the event. A simple conversation or roll call between videoconference sites can quickly identify problems and allow time to resolve the problems before the start of the event.

TTVN Operations staff is always available at (979) 862-2241 to help resolve any connection, audio or video issues detected during the 30-minute test period before any scheduled TTVN videoconference.

All registered Texas A&M System TTVN sites are eligible for telephone technical support to help resolve videoconference system and network problems. Call TTVN Operations at (979) 862-2241 for telephone technical assistance.

Yes! TTVN staff will be happy to schedule a test videoconference for any TTVN-registered site to determine if there is a problem with the videoconference system or network connection. TTVN can also schedule test videoconferences with non-Texas A&M System off-network sites at the request of a registered TTVN site. All test videoconferences must be scheduled at least 24 hours in advance with TTVN Scheduling at (979) 862-2240. Scheduled videoconferences are first priority for TTVN technical support staff. TTVN staff may not be able to provide immediate technical assistance for unscheduled direct-dialed videoconferences.

Costs

There is no per-user or per-event cost associated with TTVN videoconference and live video streaming services. TTVN is funded up front by the campus and agency members of the Texas A&M System. There is never a charge for a videoconference between registered TTVN sites, nor are there charges for videoconferences to and from IP-based off-network sites at any location worldwide. In some special cases, TTVN does ask our clients to reimburse TTVN for the services that are not funded by members of the Texas A&M System.

TTVN does charge a fee to set up a portable special event videoconference system at a location that is not normally equipped for videoconferencing. Charges depend on the specific equipment and staffing requirements for your special event and the duration of the event. The standard TTVN remote box setup is $770. Please see the following document for more information:

Planning Special Event Videoconferences and Live Video Streams

We require a minimum advance notice of 10 business days for most special event videoconference system setups. Please contact TTVN Scheduling at (979) 862-2240 or contact TTVN for information about arrangements and charges for special event videoconference system setups.

Videoconference and Live Video Stream Recordings - TTVN live video stream recordings of a videoconference or other event are for Texas A&M System member users. TTVN does not currently make DVD or videotape recordings.

Connectivity with other Videoconference Sites

TTVN currently uses IP-based H.323 standard videoconference technology. While we do not recommend any specific vendor, videoconference systems from Cisco, Lifesize, Polycom, and Tandberg are used within the Texas A&M System. H.323 standard videoconference systems range from simple, individual desktop systems to complex classroom systems. TTVN staff will be happy to provide guidance on the type of videoconference systems that best meet your needs.

TTVN Scheduling staff can arrange to connect to most other videoconference sites worldwide. Please contact TTVN Scheduling using the contact TTVN web form or call (979) 862-2240 for more information. New domestic USA off-network videoconference sites must be tested and certified by TTVN at least one business day in advance of a scheduled videoconference. New international off-network videoconference sites must be tested and certified by TTVN at least three business days in advance of a scheduled videoconference.

Yes! TTVN maintains ISDN capabilities to provide TTVN users with connections to government and corporate sites that use ISDN for videoconferencing. If a non-TTVN site uses ISDN, TTVN requires that the site dial into a TTVN ISDN number and assume all charges for the call.
Yes! Connections to SIP and URI dialed sites are currently available on a limited basis. Please contact TTVN Schedulingvia our web form or call us at (979) 862-2240 for more information.
Not at this time. For more information about the Texas A&M University WebEx service, please see Texas A&M WebEx Videoconferencing.
Not at this time. Please contact TTVN Scheduling at contact TTVN or (979) 862-2240 for information about alternatives.
Not directly. If your Voice over IP (VoIP) phone service is capable of dialing a voice call to the public telephone network, we can include your VoIP call in the audio of a videoconference via a standard telephone dial-in connection.

TTVN can add telephone callers to videoconference audio. We require that long-distance callers dial in to a TTVN-provided telephone bridging number.

Participants sites not equipped for videoconferencing can watch a live video stream. This allows viewers to watch the videoconference, but not interact with the other participants.

Currently, on a limited basis, TTVN also may be able to provide interactive videoconference connections using other emerging technologies for special circumstances, such as one-time guest lectures or international outreach events. Please contact TTVN Scheduling at contact TTVN or (979) 862-2240 for more information.

People+Content

People+Content is the Polycom brand name for dual stream videoconferencing that simultaneously transmits images from the video camera and the computer system in a videoconference room. Tandberg brand videoconference systems use the brand name DuoVideo for the same capability.

All TTVN videoconferences are currently configured for dual stream videoconferencing that works for any brand of videoconference system.

TTVN Live Video Streams

TTVN live video streams using Ustream technology are viewable on virtually any computer or mobile device. See the TTVN Live page for more information.

Videoconference Equipment Acquisition and Certification

Please call TTVN Scheduling at (979) 862-2240 for information about the acquisition of new videoconference equipment. We'll provide basic information and arrange a meeting with our staff.

Please call TTVN Scheduling at (979) 862-2240. We'll help you get started with our online site test form so that we can gather your site information for our database and schedule a test call to certify your new videoconference system. We can also provide TTVN videoconference coordination and utilization orientation for new Texas A&M System site contacts and users.

Non-Texas A&M System Use of TTVN Facilities

Texas A&M System regulations do not allow the use of TTVN facilities for videoconferences unrelated to the academic missions, outreach, and business of our campuses and agencies. TTVN videoconference facilities are not available for rental to outside organizations. However, if your organization has business with a Texas A&M System campus, agency, or employee of a Texas A&M System organization, we should be able to provide videoconference services for you. Please contact TTVN Scheduling at contact TTVN or (979) 862-2240 for more information.

If you need to connect to a videoconference site in Bryan/College Station, Texas, for a videoconference that does not involve a campus, agency, or employee of the Texas A&M System, please contact the following local business that provides commercial videoconference services.

Avinext - College Station
1400 University Drive East
College Station, Texas 77840
Phone: 979-846-9727
Toll Free: 800-946-9727
http://www.avinext.com/

Videoconference Privacy and Security

Not entirely. While it's not easy to intercept a videoconference data stream, it is possible that uninvolved parties could inadvertently be included in a videoconference through participant or technical error. Even though a distant videoconference room may look empty on the video screen, there may be people out of camera view or passing in a hall that could overhear a conversation. TTVN staff may also monitor some videoconferences for quality assurance or problem resolution purposes.

Since federal FERPA regulations govern disclosure of student grades and other information, it's important not to engage in conversations with students about their grades or other personal information in a videoconference classroom. Even though a distant videoconference room may look empty on the video screen, there may be people out of camera view or passing in a hall that could overhear a faculty-student conversation.

It's also a good idea to let your students know that they will be participating in a videoconference class prior to the start of the semester. This is particularly important if the students will receive all or part of their instruction from a faculty member at a distant site.